Customer Service Representative

Job Advertisement: Customer Service Representative (1-Year Temporary)

We Have a Big Name – and a Big Mission

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation with a single mission: upholding the right of everyone in Canada to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

That’s where you come in. We need your customer service expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As an important part of our Client Services team, you’ll help us have an even greater one.

So if the idea of making a difference and being part of a culture that values innovation, professional growth, and your overall well-being excites you, read on.

About the Role

Reporting to the Client Services Manager, you’ll provide product and services sales support to clients, participate in outreach activities, and offer administrative support to the Client Services team.

Leveraging your customer service expertise, you’ll respond to requests for basic product and services information, process orders, and assist with daily triaging and assigning of incoming emails/contact us forms.

You’ll work closely with the Client Services team, providing support by qualifying leads through initial contacts; maintaining up to date customer information in the CRM; contacting clients to encourage renewals; developing and providing client reports and usage statistics; preparing standard quotes and agreements; and ensuring training materials and related documentation are kept up to date.

What You Have

• Secondary school diploma and at least two years of experience working in a customer service role, or an equivalent combination of education and experience.
• Experience and good knowledge of word processing, and spreadsheet software (e.g. Word, Excel and Clientele), as well as client management software (CRM).
• Excellent accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work in a team atmosphere.
• Ability to communicate in both official languages is preferred.

Who You Are

• An excellent communicator with strong listening skills who connects well with clients.
• A supportive, respectful team member who treats others equitably and thrives in an environment where ideas and collaboration are encouraged.
• A skilled presenter with excellent interpersonal skills, and the ability to promote products and services.
• An enthusiastic believer in providing exceptional, efficient service.

To apply: If you are excited by this opportunity, we want to hear from you. Send us your application in confidence by Wednesday, March 12, 2025 to jobs@ccohs.ca, quoting File Reference Number CH-091.

Salary: Within the range of $59,400 - $74,251 (CCOHS-06) per annum

Type: Full-time, temporary, unionized position

Vacancies: 1

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at jobs@ccohs.ca. All information received in relation to accommodation will be kept confidential.

We thank all candidates for their interest; however, only those under consideration will be contacted.

Code of Conduct

As public servants, all employees of the Canadian Centre for Occupational Health and Safety (CCOHS) have a duty to conduct themselves in a way that bears the closest public scrutiny and upholds our Code of Conduct. At the hiring stage, candidates are required to disclose any situation or circumstance that could result in any real, potential or perceived conflict of interest. A conflict of interest is any situation where CCOHS employees have private or personal interests that could influence or impair their judgement, decisions or actions within their official duties or use of their position, or undermine the neutrality of CCOHS. This may include political activity, directorship, other outside employment (with competitors, and/or suppliers) and certain personal relationships (with other CCOHS employees, clients and/or stakeholders). Please contact Human Resources at jobs@ccohs.ca for more information regarding conflict of interest responsibilities and how to make a disclosure.