BUILDING OPERATIONS MANAGER

DING OPERATIONS MANAGER

Our Vision

The Native Canadian Centre of Toronto is dedicated

to helping all of our relations on their journey

The Native Canadian Centre of Toronto (NCCT) is a non-profit, charitable organization located in the

heart of downtown Toronto. The NCCT offers a wide range of Indigenous programs and services based

on Indigenous cultural traditions and teachings.

I Job Title: Building Operations Manager

II Employment Term & Work Hours:

• Permanent Full-Time

• Compensation to commensurate with experience and education

• 40 Hours Per Week (Monday-Friday), occasional overtime

III Department: Operations

IV Reports To: Executive Director

V Position Summary:

The Building Operations Manager is responsible for preventative and emergency maintenance at

the Native Canadian Centre of Toronto (NCCT). The position is responsible for the management

of NCCT property including janitorial, groundskeeping, security, preparing leased spaces for new

occupants, supervising and carrying out upgrades to the offices and property. Also expected is

the provision of support to NCCT programs and services to ensure all applicable codes,

standards and policies are met and adhered to.

VI Duties and Responsibilities:

Facility Maintenance & Operations

• Perform and oversee preventive and corrective maintenance of NCCT’s buildings, systems,

equipment, and furnishings. This includes:

o Mechanical Equipment: Make-up air units, rooftop units, chillers, fan coils, heat pumps,

sump pumps, boilers, water supply equipment, door operators, compactors, exhaust

fans, etc.

o Appliances: Refrigerators, stoves, ovens, vacuums, buffers, etc.

o Plumbing Systems: Toilets, sinks, valves, shut-offs, pipes, pumps, etc.

o Carpentry Work: Doors, countertops, cupboards, closets, windows, walls, flooring,

drywall, painting, etc.

o Security Components: Keys, locks, door hardware, security systems, etc.• Schedule and oversee inspections for building systems, including HVAC, electrical, plumbing,

structural integrity, life safety, and security.

• Ensure timely and accurate reporting of maintenance, and security issues to management and

contractors.

• Develop and implement formal service level agreements (SLAs) to ensure consistent

maintenance and repair standards.

• Operate various construction tools and equipment as needed, including multi-testers, amp

probes, and power tools.

• Work closely with external contractors to facilitate repairs, renovations, and emergency

responses.

• Recommend facility improvements to enhance efficiency, safety, and sustainability.

Supervision & Coordination

• Supervise and support maintenance staff to ensure cleanliness and maintenance standards are

met.

• Coordinate and oversee security operations, including security systems, on-site presence, and

addressing any arising concerns

• Supervise and support conference and event rentals, ensuring proper logistical planning and

execution.

• Manage capital projects in building infrastructure, facilities, and equipment, including elevator

maintenance, roof repairs, HVAC replacement, fire system upgrades, energy efficiency

improvements, building expansion/renovation, security system enhancements, grounds

resurfacing, and other approved projects

o Identify and conduct needs assessments.

o Evaluate budgets, work with approved grants, and apply for rebates.

o Research and select the best materials for longevity and efficiency.

o Research, select, and manage contractors throughout the project lifecycle.

o Manage costs, including invoice preparation and budget tracking.

o Oversee contractor services, follow up on concerns, and troubleshoot issues as needed.

• Manage lease agreements and coordinate building requirements for lessees, including:

o Ensuring compliance with lease terms, such as insurance and maintenance

responsibilities.

o Coordinating facility access, utilities, and space modifications as needed, in accordance

with municipal, provincial, and federal requirements.

o Addressing concerns and maintaining open communication with lessees.

• Manage NCCT vehicle maintenance, including scheduling regular servicing, handling insurance

matters, and processing accident claims.

• Manage the setup, relocation, and maintenance of office and program equipment and furniture.• Work with the Finance team to ensure proper documentation and reporting of bi-weekly

timesheets, invoices, receipts, claims, and funder reporting.

• Work with the HR team on departmental staffing, including interviews, selection, job training, and

performance management when needed.

Health, Safety & Compliance

• Ensure compliance with local, provincial, and federal health and safety guidelines and building

codes.

• Respond to emergencies 24/7, including urgent facility repairs or security concerns.

• Maintain NCCT’s response plan in alignment with evolving health regulations and emergency

protocols.

Cultural & Organizational Engagement

• Demonstrate a commitment to learning and integrating Indigenous language, culture, and

traditions into daily operations.

• Foster a safe, inclusive, and respectful environment for NCCT staff, tenants, and visitors.

VII QUALIFICATIONS:

• Post-secondary education in Building Systems, HVAC, Mechanical Engineering, and or related

field/experience.

• 5 or more years of experience in building maintenance, facility operations, or as a tradesperson.

• 3 or more years of experience in leading and managing staff and external clients

• Knowledge of business and management principles and practices

• Strong knowledge of building systems and ability to troubleshoot mechanical, plumbing, and

electrical issues.

• Ability to read and interpret manuals, schedules, and blueprints for maintenance and repair tasks.

• Proficiency in using computers for scheduling, reporting, and communication.

• Effective communication skills in English, both written and verbal.

• Strong negotiation and problem-solving skills.

• Excellent customer-centric mindset.

• Knowledge and experience working within Indigenous communities or organizations is an asset.

• Ability to lift, push, and pull heavy items; ability to bend, squat, climb ladders/stairs; frequent

walking, standing, climbing, and carrying required.

• Ability to operate motorized equipment as applicable.

• Ability to work well under pressure, individually and as part of a team.

• A valid CPIC (Criminal Record Check) is required.

• Must be legally entitled to work in Canada in accordance with relevant provincial or territorial

legislation and regulations.VIII Working Conditions:

• Availability to respond to emergencies 24/7.

• Additional hours when necessary; winter holiday management, occasional events.

• Work performed in office, building, and outdoor environments.

• Exposure to extreme temperatures, confined spaces, and working at heights may be required.

• Exposure to mechanical parts and vibrations.

• Use of power tools and heavy equipment.

IX Physical Requirements:

• Physically capable of lifting/moving heavy objects.

• Frequent walking, standing, climbing, lifting, stooping, or carrying of equipment and materials

• Ability to climb 3 flights of stairs throughout the day

• Able to lift and carry up to 35 pounds.

X. What we offer:

• Culture-based organization

• Comprehensive health insurance plan (after probation period)

• Paid time off (vacation, sick leave, holidays)

• On-site amenities (e.g., cafeteria)

• Full Pay Range $75,000 - $85,000

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The successful candidate is expected to contribute positively to the implementation of the NCCT’s vision and mission, operate in a

collaborative team setting and maintain high and professional productivity levels and quality of service.

This is a full-time position. Salary is commensurate with experience and education. Although preference will be given to Indigenous

applicants (First Nations, Metis and Inuit), all qualified candidates are encouraged to apply.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

If this position interests you, please submit your resume and a cover letter to:

Sarah Fraser

Human Resources Manager

sarah.fraser@ncct.on.ca

Application Deadline: Until Filled

SUBJECT LINE:

NCCT Operations Department - Building Operations Manager

The Native Canadian Centre of Toronto is an equal opportunity employer. We are committed to providing an inclusive and barrier-

free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR

representative at sarah.fraser@ncct.on.ca of the accommodation measures required. Information received relating to

accommodation will be addressed confidentially.