BUSINESS SUPPORT ASSOCIATE (Indigenous)

Job ID: 55367
Job Category: Policy, Planning & Research
Division & Section: City Clerk's Office, City Clerk's Corporate Info Mgmt Svcs
Work Location: City of Toronto Archives, 255 Spadina Rd. Toronto (In-Office Work) 
Job Type & Duration: Part-time, Temporary (6 Month) Vacancy
Salary: $73,495.00 - $96,567.00
Shift Information: Monday to Friday, Up To 25 Hours Per Week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 25-Aug-2025 to 15-Sep-2025

As the Business Support Associate (BSA) you will be required to carry out assigned projects in support of the business implementation objectives and assist with the identification, research, analysis and implementation of business solutions as it aligns with the archival collection. This includes supporting the division in their work with First Nations, Métis and Inuit, strengthening the City's relationship with Indigenous communities and advancing reconciliation in the City of Toronto. To support quality service goals and contribute to a positive team environment which values equity and inclusive behaviours.

You will also support various committees, working groups, roundtables, task forces including but not limited to Aboriginal Affairs Advisory Committee, Indigenous Affairs Community of Practice, Indigenous Employee Network, etc. The BSA contributes to facilitating the process towards improved relations with various urban Indigenous organizations and Indigenous residents.

If you are a subject matter expert with lived experience as First Nations, Inuit or Métis persons, looking for an opportunity to advance the City of Toronto's relationship with Indigenous peoples and contribute to reconciliation, consider this unique opportunity to do so with the City Clerk’s division and join us for an information session!

If you are interested in learning more about the Business Support Associate position, you can participate in a virtual Teams Information Session. You will have the opportunity to ask questions related to the position, working for the City of Toronto's City Clerk’s division, as well as the City's application process.

To attend an information session, you do not need to sign up, simply click on the meeting link below on the day of the session to join.

It is important to note that this is a public information session. To remain anonymous, participants must ensure their login name reflects that preference.

The Information Session is scheduled for Tuesday, September 9th from 12pm-1pm Eastern Time: Join the meeting now or Dial in by phone +1 647-749-7152 with conference ID#856945319

• Major Responsibilities:
  Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Coordinates various projects and programs to ensure quality and consistency.
• Provides confidential staffing and labour relations assistance for the Division. Supports service and workforce rationalization initiatives.
• Coordinates and assists with facilitating meetings and workshops with divisional or stakeholder groups to support business objectives.
• Provides support in the initial phases of projects and programs with respect to creation of new service planning processes and subsequent business case submissions such as service/staff reductions, business performance objectives/measures, grant/funding submissions, etc.
• Assists with monitoring all key committee, board and council meetings to ensure the Division is aware of all relevant information and planning needs for various projects.
• Serves as a liaison between various City divisions to represent the Division in various meetings, workshops, and communications.
• Provides program support duties for the Division including coordinating meetings, processing and preparing of forms and correspondence, input of data, and maintenance of program documentation including tracking information to create and identify efficiencies and for audit purposes.
• Contributes to business/service improvement and achievement by gathering, detailing and documenting business requirements in a format that is useful to the business area experts and related stakeholders.
• Collects, consolidates and analyzes information from various sources and systems, and prepares reports and presentations to support various activities.
• Provides support in the development of proposed organizational, service delivery and performance models that are under review.
• Prepares comprehensive reports, briefing documents and correspondence on a variety of issues in support of the Division and recommends changes in business methods and processes including appropriate staffing levels, resource allocation, organizational design and alternative service delivery options.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Lived experiences as a member of a First Nation, Métis, Inuit, or Indigenous community.
2. Post-secondary education in a discipline pertinent to the job function (i.e. Records & Information Management, Archival Studies, Outreach and Community Engagement, Historical Studies, Communications, Public Relations, etc.), or an equivalent combination of education and experience.
3. Experience in collecting, summarizing, analyzing and reporting data and historical research findings.
4. Experience utilizing a variety of software packages including document/records management technologies (e.g. ArchivEra, WebGENCAT, M3, etc.) and Microsoft Office (i.e. Word, Excel, PowerPoint and Outlook).
5. Strong business writing, analytical, research, organizational and problem-solving skills, critical thinking, judgement, and political awareness to effectively work in a unionized governmental environment.
6. General knowledge of business planning and methods, project-based work and a willingness to expand and learn new skill sets.
7. Excellent interpersonal, written and verbal communication skills.
8. Ability to manage and prioritize a variety of tasks.
9. Ability to work within a team-based environment.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.