Call Auntie Program Coordinator

Job Title: Call Auntie Program Coordinator
Salary: $28 - $30/hour - based on qualifications and experience
Hours: 40 hrs/week (1.0 FTE), flexible schedule, mostly daytime hours, occasional evening or weekend hours
Location(s): Call Auntie Clinic at SGMT - 525 Dundas St E, Call Auntie office at 90 Sherbourne street, remote work as appropriate
Start: November 24, 2025

Background
Call Auntie is an urban Indigenous-led not-for-profit organization. We are a team of Indigenous and non-Indigenous Community Health Workers, Midwives, Doctors, and Nurses with the goal of strengthening the health and wellbeing of the Toronto Indigenous Community. We provide low barrier access to culturally safe health care, information, and referrals. With a strong focus on sexual and reproductive health, and wrap-around support, Call Auntie draws on Indigenous kinship systems to promote self-determination and fiercely advocate for family integrity throughout all our programs.

The active partnerships that Call Auntie maintains provide us with clinical service providers, supplies, referral pathways, space, and everything that makes what we do possible! This includes Seventh Generation Midwives Toronto, Toronto Birth Centre, Inner City Health Associates Indigenous Program, Auduzhe Mino Nesewinong, among others.

Role Description
The Program Coordinator provides leadership, logistical, administrative, practical, and coordination support to ensure an organized approach to all Call Auntie programs (Call Auntie clinic, Mental Health, Community Programming, Outreach, and Operations). This role works in close collaboration with clinicians, Community Health Workers, and the leadership team to serve urban indigenous communities.

In this role you will be supporting Indigenous people who are:

• Using different types of substances with varying degrees of access to support and safe supply, who may be experiencing houselessness or are street involved
• Seeking culturally safe mental health care, including addictions support
• Navigating parenting supports, including child protection involvement
• Facing challenges and barriers to consistent and reliable forms of safe communication, health care, community support, encouragement and love

Roles and Responsibilities:

Programming Support 

• Prepare and coordinate staff, space, and supplies for day to day programming 
• Assist in practical maintenance and function of all Call Auntie locations and spaces
• Organize supplies, staff, and admin for outreach events 
• Organize, maintain, inventory, and order:
  
  • Program supplies
  • Client supplies
  • Supplies for children’s programming
  • Cultural supplies and medicines 
  • Community donations

• Understand and work to support circle of care within an interdisciplinary team
• Provide administrative support to the systems infrastructure of Call Auntie 
• Respond to telephone and email communications
• Schedule appointments, provide reminders using OSCAR EMR
• Staff clinic every Wednesday in person at the Toronto Birth centre
• Provide some executive assistance to clinicians and Community Health Workers  
• Maintain client confidentiality aligned with PHIPPA requirements

Leadership & Community Outreach

• Lead the coordination of our Generations Group and seasonal cultural events
• Participate in the development of culturally rooted parenting supports and children’s programming
• Fulfill food requirements for clinic and other community events 
• Create and nurture warm referral pathways with housing and food security programs throughout the city 
• Establish relationships with program material suppliers, food vendors, and others to support sourcing of program and client needs 
• Build networks through outreach and by staffing booths at outreach events
• Create and disseminate materials for social media accounts
• Support the leadership team with meeting logistics, meeting minute taking, and coordination of spaces and staff (including event planning) 
• Support data collection, evaluation, and reporting activities
• Coordination support of special projects 
• Other responsibilities as determined in collaboration with Call Auntie team

Qualifications 

• 3-5 years experience working with Indigenous people, including gender-diverse Indigenous community members (2SLGBTQIA) and urban relatives
• 1-3 years of experience with coordinating or facilitating programs 
• An aptitude for use of technology, systems automation, and process improvement

• Relevant life experience: land based work, cultural reclamation and revitalization, community organizing, harm reduction, activism 
• Healthcare system navigation skills (note any specific training you have) 
• Strong critical thinking and problem solving capacity 
• Compassionate, organized, flexible 
• Excellent interpersonal and communication skills 
• Experience with handling sensitive information 
• Strong ability to manage time, priorities, and multiple demands effectively 
• Balance of collaboration and independent work skills including self management, initiative, and the ability to set individual goals and workplans 
• Work and / or lived experience in areas of mental health and/or addictions health access, substance use and/or harm reduction an asset
• Willing to complete a Vulnerable Sector Check
• FoodSafe certification an asset

Benefits of Working at Call Auntie 

• Flexibility in work hours - a mix of remote and in-person work 
• Opportunities for professional development
• A health care spending account for you and dependants 
• Access to in-house counselling support and community care 

Call Auntie works to create a healthy and functional work environment based on anti-racism and anti-oppression, in line with Indigenous kinship systems, our different Nations’ teachings, and the Ontario Human Rights Code. 

We encourage Indigenous individuals, all women, Two-Spirit, genderqueer, trans, and non-binary individuals to apply, including racialized people, and individuals with disabilities. Accommodations are provided throughout the application process. Please let us know what would be helpful to you by emailing lsalamanca@sgmt.ca 

Process:

1. Submit your application to Laura at: lsalamanca@sgmt.ca - subject: HR: Call Auntie Program Coordinator. Please submit a succinct resume that highlights skills relevant to this position, and a cover letter that shares why you would like to join our team, including the reasons you are a great fit for this position. 
2. Applications will be accepted until Monday, November 3, 2025 at 12:00 noon. 
3. Interviews will take place between November 10th - 20th, 2025. 
4. A decision will be communicated to all applicants by November 21, 2025.
5. The successful candidate will start on Monday, November 24, 2025.