Case Manager_FT-Contract

Title of Job: Case Manager
Date: June 9, 2026
Closing Date: June 23, 2026
Location: Toronto, ON - M-DOT Hotel
Compensation: $55,239 - $67,560 Annually Prorated
Contract Duration: until July 31, 2027
Work Type: Onsite
Job ID: 10845924
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:
The Case Manager on the M-DOT Hotel Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.

M-DOT is a specialized team of providers from LOFT, Inner City Health Associates (ICHA) and the Centre for Addictions and Mental Health (CAMH), that delivers services to the most vulnerable individuals living and sleeping on the streets of Toronto. The Team is comprised of 1 Team Lead (LOFT), 5 case managers (LOFT), 1 peer support worker (LOFT), 2 psychiatrists (ICHA), 1 nurse (ICHA) and 1 Concurrent Disorders Social Worker (CAMH). M-DOT provides clinical hands-on support to those with complex healthcare needs, who are experiencing chronic homelessness. M-DOT provides outreach and case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. Services are designed to be short-term, focused on comprehensive assessment, stabilization and linking to long term resources. M-DOT provides services to individuals often identified as ‘complex’, who have not responded positively to other programs or attempts to engage. The aim of M-DOT is to provide a low barrier transitional service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use.  M-DOT works from a housing first and harm reduction approach. The goal is to meet immediate needs, reduce barriers and assist individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.

What You Will Do:

• Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
• Conducts outreach shifts with other team members as scheduled
• Develops relationships with individuals served by the team and addresses basic and immediate needs
• Engages in crisis intervention/prevention with clients
• Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
• Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required
• Completes housing applications for M-DOT clients and act as an advocate to place clients in appropriate, affordable housing
• Works from a harm reduction approach with clients dealing with addiction issues
• Advocates on behalf of homeless individuals in accessing a range of services
• Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs
• Facilitates transfer of cases to Streets to Homes funded follow-up support services or ongoing case management services
• Documents client-related activities accurately and in a timely fashion on the Client Information System’s database
• Actively participates in regular supervision, case reviews, team meetings and training sessions
• Submits time sheets, expense claims and other required information in accordance with agency regulations
• Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
• Shares the driving responsibilities with other team members
• Other duties as assigned by the Program Manager or the Executive Director

What You Bring:

• A post-secondary education in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery
• Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
• Knowledge of community resources for housing, including supportive housing and shelters
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Sound judgment and good problem-solving skills
• Knowledge of community resources for mental health and substance use
• Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team
• Demonstrated understanding and sensitivity to diversity issues
• A valid Ontario driver’s license is a requirement for the position
• Understanding of cultural competency and anti-oppression framework.
• Reflective of a multi-barriered group, as serviced by the program, a strong asset.

Work Environment:

• Expected to meet people, on site and outside, making exposure to the weather and climbing stairs are expectations of the position. A car is an asset.
• Need to walk on rough terrain from time-to-time, for example, uneven ground, parks, or ravines while providing outreach to community members sleeping outside.

What We Offer: 

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position