Case Manager_FT-Perm

Title of Job: Case Manager
Date: February 24, 2026
Closing Date: March 15, 2026
Location: Penetanguishene, ON - Back to Home Penetanguishene
Compensation: $55,239 - $67,560 Annually Prorated
Work Type: Onsite
Job ID: 10624221
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

Back to Home Penetanguishene LOFT provides a compassionate and comprehensive assisted living solution for older adults grappling with complex mental and physical health challenges, including substance use, homelessness, dementia, and other neurological disorders. Our services cater to seniors aged 55 and above who require permanent subsidized housing with specialized assistance. Eligibility includes those designated as Alternative Level of Care (ALC) or at risk of being designated, and who need around-the-clock support to remain safely at home. Referrals are managed through Centralized Intake, with sources typically being hospitals in the North Simcoe Muskoka (NSM) region. Once referred, potential residents undergo an intake process by LOFT, which includes a facility tour and acceptance of the housing offer. Our facility possesses 27 beds, comprising 24 permanent and 3 transitional options, offering both private and shared accommodations. Additionally, we provide Hub and Spoke services, which are community-based support designed for those who, while able to live at home, need ongoing care with personal supports available 24/7. This system is supported through our existing Assisted Living buildings, ensuring that clients receive crucial support while remaining in their own homes. For those under 55 requiring significant assistance with activities of daily living (ADLs), we consider cases on an individual basis, ensuring that every resident’s unique needs are met with tailored care.

What You Will Do:

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;
•  Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization LOFT Community Services Job Description
• Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participating as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions,
• Participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;
• Occasional evening and weekend hours may be required.
• Frequent travel will be required.

What You Bring:

• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
• Minimum three years progressive experience in the adult mental health case management services sector
•  Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential. 
• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
• Demonstrated understanding and sensitivity to diversity issues
• Experience working with individuals experiencing homelessness and experience with the Housing First approach
• Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
• Knowledge of community resources for mental health and substance use
• Knowledge of community resources for housing, supportive housing and shelter
• Ability to work closely with teammates and participate effectively as part of the larger program and organization
• Demonstrated excellent documentation skills
• Valid Standard First Aid and CPR/AED

Work Environment:

• Expected to meet people, on site and outside, exposure to the weather and climbing stairs are expectations of the position. A car is an asset.
• Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to second hand smoke.

What We Offer:

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position