Client Coordinator – Primary Care

Position: Client Coordinator – Primary Care attachment

Employment: Full-time permanent

Schedule: Days with evening shifts.

FTE: 1.0

Location: Onsite (CarePoint Health – 2695 North Sheridan Way, Suite 120, Mississauga, ON), but may also be required to work at other CarePoint Health sites within Mississauga with work from home options.

Preferred start date: December/January

Salary: $46,487-67-$54,691.38 and a comprehensive benefits package (including HOOPP pension)

Starting salary adjusted to commiserate with experience.

Who we are?

CarePoint Health (CPH) is an innovative team of physicians and allied healthcare professionals that aims to improve the health and wellness of the Mississauga communities.

CPH’s mission is to improve health outcomes for our community through partnerships and a culture of innovation. Our goals are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.

About CarePoint Connects

CarePoint Connects is a community-based initiative, led by CarePoint Health in collaboration with the Mississauga Ontario Health Team (MOHT), to help residents without a family doctor connect to primary care providers. The program strengthens coordination across local healthcare partners and ensures that every individual in Mississauga has access to timely, equitable, and continuous care.

What is this role?

Reporting to the Clinical Manager, the Client Coordinator serves as the primary point of contact for CarePoint Connects. This role is essential in supporting patients throughout their care journey—from initial intake to successful connection with a primary care provider—ensuring that no patient falls through the cracks.

The role requires excellent communication, organization, and problem-solving skills to coordinate across internal teams and community partners while maintaining accurate records and supporting a positive patient experience. The ideal candidate has experience engaging directly with patients, coordinating services, and working collaboratively across healthcare and community sectors.

This is an exciting opportunity to join a collaborative initiative is improving access to primary care for thousands of Mississauga residents.

Key Duties and Responsibilities

• Serve as the main point of contact for patient inquiries by phone and email.

• Conduct patient intake and screening, ensuring all referral data is complete and accurately documented.

• Track and monitor patient progress through all stages of the CarePoint Connects process to ensure timely follow-up and continuity of care.

• Maintain accurate and up-to-date patient information across multiple digital systems and databases.

• Coordinate patient matches with family physicians based on program criteria and mutual fit.

• Liaise with family physician practices and the Physician Engagement Team to confirm capacity, service offerings, and intake processes.

• Collaborate with the Nursing Team to connect patients with active healthcare needs to appropriate clinical and transitional supports.

• Work with primary care, Health Care Connect, community, and social service partners to address barriers and improve access to care.

• Support and participate in community outreach, engagement, and promotional activities for CarePoint Connects.

• Contribute to program evaluation, continuous improvement, and the implementation of new practices and processes.

• Stay informed about primary care initiatives and system navigation resources across Mississauga.

• Participate in training and ongoing professional development.

Key Qualifications and Skills

• University degree and/or Community College Diploma in social services or related field;

• 2-3 years of experience in mental health/social services role preferably in an intake or service navigation role

• Exceptional interpersonal, verbal, and written communication skills.

• Strong problem-solving, decision-making, organizational, and time management abilities, with the capacity to manage multiple priorities in a fast-paced environment.

• Proven ability to build and maintain effective working relationships with inter-professional teams, community partners, and external agencies.

• Demonstrated commitment to providing genuine, respectful, and inclusive care to diverse and vulnerable populations, grounded in principles of equity, diversity, and inclusion.

• Knowledge of community healthcare and social service resources within Mississauga is an asset.

• Comfortable conducting community outreach, delivering presentations, and engaging with groups to raise program awareness.

• Strong attention to detail in collecting, documenting, and reporting client and program information.

• Proficient in or able to quickly learn a variety of digital tools and platforms. Previous experience with an EMR is an asset.

• Fluency in a second language is considered a strong asset.

• Self-directed, adaptable, and committed to continuous learning and improvement.

• Demonstrated alignment with CarePoint Health’s values and a commitment to fostering a positive, innovative, and collaborative work environment.

• Satisfactory and current Criminal Background and Vulnerable Sector Screening required.

• Vaccinations (COVID-19 and others) are required unless exempt on medical grounds under the Ontario Human Rights Code.

Why CarePoint Health?

• Excellent benefits package and pension plan (HOOPP).

• Four (4) weeks annual vacation.

• Professional development days and allowance to support ongoing learning.

• Innovative, collaborative, and supportive team environment.

• Work culture that promotes work-life balance and life-long learning.

• A community of mental health professionals (psychologists and social workers) and other allied health professionals on site.

• Support for professional resources that might be needed.

• Located in Mississauga just off the QEW at Winston Churchill.

At CPH we are developing and implementing a new model of primary care for the future. Being part of CPH means that you will have the opportunity to contribute to building a patient centered, partnership based and innovative model of care.

Are you ready to join an extraordinary team and do the best work of your life?

Please forward your resume to  Human Resources at : thamika.selvarajah@carepointhealth.ca

Please note, only those candidates selected for an interview will be contacted.

CarePoint Health is committed to equity, diversity, and inclusion in the workplace. We value the diverse backgrounds and lived experiences of our community and strive to build a team that reflects the communities we serve. We strongly encourage applications from all qualified individuals, including Indigenous Peoples, Black and other racialized persons, members of visible minorities, persons with disabilities, and those who identify as 2SLGBTQIA+. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.

www.carepointhealth.ca