Clinical Assistant

Job Title: Call Auntie Clinical Assistant 

Salary: $26 - $29/hour - based on qualifications and experience

Hours: 40 hrs/week (1.0 FTE), flexible schedule, mostly daytime hours, occasional evening or weekend hours 

Location: Call Auntie Clinic at SGMT - 525 Dundas St E, occasional work from home

Start: Contract ending March 31, 2026. **Extension contingent on funding.

Background

Call Auntie is an urban Indigenous-led not-for-profit organization. We are a team of Indigenous Community Health Workers, Midwives, Doctors, and Nurses with the goal of strengthening the health and wellbeing of the Toronto Indigenous Community by providing low barrier access to culturally safe health care, information, and referrals. With a strong focus on sexual and reproductive health, and wrap-around support, Call Auntie draws on Indigenous kinship systems to promote self-determination and fiercely advocate for family integrity throughout all our programs.

The active partnerships that Call Auntie maintains provide us with clinical service providers, supplies, referral pathways, space, and everything that makes what we do possible! This includes Seventh Generation Midwives Toronto, Toronto Birth Centre, Inner City Health Associates Indigenous Program, Auduzhe Mino Nesewinong, among others. 

Role Description

The Clinical Coordinator provides logistical, administrative, and coordination assistance to the Call Auntie clinical team ensuring an organized approach to clinical care provision including: medical admin, ordering, autoclaving, meds, supplies, inventory. In addition, approximately 50% of this role will support an experienced clinician with scheduling, tech support, clinical transcription, and organization. This role works in close collaboration with clinicians, the Program Assistant, Call Auntie leadership team, and our partner organizations to serve urban Indigenous communities. 

Call Auntie works with Indigenous people who are:

• Using different types of substances with varying degrees of access to support and safe supply, who may be experiencing houselessness or are street involved 
• Seeking culturally safe mental health care, including addictions support
• Navigating parenting supports, including child protection involvement 
• Facing challenges and barriers to consistent and reliable forms of safe communication, health care, community support, encouragement and love
• A solid understanding of the social determinants of health is critical to this role

Note regarding direct clinical support with experienced Midwife:  This will involve working with a very experienced clinician who is a bit quirky, and whose job description is remarkably broad. They are both bright and very skilled at their various job components. The main areas of clinical support are related to organization, short and long term scheduling, chronology and professional/personal planning. This element will require respect and  patience, and experience with ADHD in all its manifestations.

Roles and Responsibilities:

• Provide direct admin assistance to experienced clinician, eg:  
  • Scheduling, Email support, work related organizing/coordination
  • Possible accompaniment on outreach, practical tasks
  • Scribe duties: transcription of documentation to EMR
  • Paperwork, referrals, communication follow up 
• Ensure systems in place to provide clinical care in various settings: in clinic, street medicine outreach, off-site partner clinics, coordination with clinical partners

• Organize, maintain, inventory, and order: medical supplies, public health meds, OTC meds, outreach bags

• Maintain client confidentiality aligned with PHIPPA requirements
• Understand and work to support circle of care within an interdisciplinary team
• Support data collection, evaluation, and reporting activities, as required
• Provide clinical team coordination and support scheduling meetings, minutes
• Assist in practical maintenance and function of all Call Auntie locations and space

• Respond to telephone and email communications

• Schedule appointments, provide reminders using OSCAR EMR
• Front of House: Welcome, check in and direct clients in person during clinic
• Other responsibilities as determined in collaboration with Call Auntie team

Qualifications:

• 3-5 years experience working with the Indigenous community, including gender-diverse (2SLGBTQIA) and urban relatives

• Clinical experience and/or familiarity a strong asset
• Demonstrated critical thinking and problem solving capacity 
• Excellent organization skills and systems thinking
• Ability to work efficiently and respectfully in hectic health care settings
• Work and/or lived experience in areas of mental health and/or addictions health access, substance use and/or harm reduction an asset
• Healthcare system navigation skills (note any specific training you have) 
• Excellent compassion, interpersonal and communication skills 
• Ability to be spontaneous and respectful at all times in clinical situations
• Balance of collaboration and independent work skills including self management, initiative and the ability to set individual goals and workplans 

• Training or Post Secondary education in associated field an asset, but not required

• Ability to travel around the city 
• Willing to complete a Vulnerable Sector Check

Call Auntie works to create a healthy work environment based on anti-racism and anti-oppression, in line with Indigenous kinship systems, our different Nations’ teachings, and the Ontario Human Rights Code. We encourage Indigenous individuals, all women, Two-Spirit, genderqueer, trans and non-binary individuals to apply, including racialized people, and individuals with disabilities. 

Accommodations are provided throughout the application process. Please let us know what you may require by emailing cmelin@sgmt.ca 

Process:

1. Submit your cover letter and resume to Crystal at: cmelin@sgmt.ca - subject: Call Auntie HR: Clinical Assistant.
2. Applications will be accepted until September 2nd at 12:00 noon. 
3. Interviews will take place from September 8th until September 19th with an expected start date of September 22nd.