Community Health Worker

Job Title: Community Health Worker

Salary:  $29.00 – $31.00/hour – based on qualifications and experience

Hours: 40 hrs/week (1.0 FTE), flexible schedule, mostly daytime hours, occasional evening or weekend hours

Location: Call Auntie sites: Office at 90 Sherbourne St., and Clinic at SGMT – 525 Dundas St E, occasional work from home

Start: Contract starting January 5, 2026 and ending on October 5, 2026. Extension contingent on funding.

Background

Call Auntie is an urban Indigenous-led not-for-profit organization. We are a team of Indigenous Community Health Workers, Midwives, Doctors, and Nurses with the goal of strengthening the health and wellbeing of the Toronto Indigenous Community by providing low barrier access to culturally safe health care, information, and referrals. With a strong focus on sexual and reproductive health, and wrap-around support, Call Auntie draws on Indigenous kinship systems to promote self-determination and fiercely advocate for family integrity throughout all our programs.

The active partnerships that Call Auntie maintains provide us with clinical service providers, supplies, referral pathways, space, and everything that makes what we do possible! This includes Seventh Generation Midwives Toronto, Toronto Birth Centre, Inner City Health Associates Indigenous Program, Auduzhe Mino Nesewinong, among others. 

Role Description

The Community Health Worker provides direct support to individuals and families accessing
care at Call Auntie Clinic using a client-centered model of Indigenous approaches to harm
reduction, community building, and community based support.
The Community Health Worker carries a caseload of clients seeking community health
services, support with child protection agencies, and systems navigation (including mental
health and addictions services). The program is connection-based, and goal-oriented.
Community Health Workers facilitate access, navigate systems, advocate, and appropriately
refer clients to health and social services to address client-identified priorities.
In this role you will be supporting Indigenous people who are:

● Using substances with varying degrees of access to support and safe supply
● Folks who are underhoused, experiencing unsafe housing, experiencing houselessness or are street involved
● Seeking culturally safe mental health care, including addictions support
● Navigating child protection agency involvement
● Facing barriers to consistent and reliable forms of safe communication, health care, community support, encouragement and love

Roles and Responsibilities:

● Provide direct one on one mental, emotional, and spiritual support
● Facilitate access to health care and other community services through accompaniment, navigation, and advocacy
● Critical thinking and problem solving skills as it relates to addressing specific and individual barriers that program participants may face
● Participate in meetings, case reviews, case conferences. Understand and work to support circle of care within an interdisciplinary team
● Maintain a monthly budget
● Knowledge translation and skill sharing
● Maintain client confidentiality/privacy aligned with PHIPPA requirements and understand how circle of care functions within an interdisciplinary team
● Schedule appointments, and provide reminders using OSCAR EMR
● Participate in weekly logistics and physically staffing Call Auntie Clinic at the Toronto Birth Centre every Wednesday
● Support clients through service navigation, including with healthcare systems, government bodies, and child protection agencies.
● Accompaniment and direct advocacy with clients who are involved with child protection agencies
● Promote client self-determination and model healthy interpersonal relationships, including taking responsibility for active and flexible care coordination
● Meet and accompany clients to various sites in the community, their home, hospital, court, etc.
● Create a supportive environment for problem solving with the client, and care coordination with the rest of the team
● Participate in: self-reflective practice as an individual and team, mentorship, interdisciplinary case reviews, teamwork, in partnership with clients
● Actively contribute to the encouragement and maintenance of interprofessional collaboration
● Meet where the client is at in their process of trauma, healing, and community connection
● Other responsibilities as determined in collaboration with Call Auntie team

Qualifications

● 3-5 years experience working with Indigenous people, including gender-diverse Indigenous community members (2SLGBTQIA) and urban relatives
● Work and / or lived experience in areas of mental health and/or addictions health access, substance use and/or harm reduction an asset
● Awareness of systems of oppression and how they create barriers for people
● Relevant life experience: land based work, cultural reclamation and revitalization, community organizing, harm reduction, activism
● Training or Post Secondary education in associated field an asset, but not required
● Demonstrated knowledge and experience accessing, navigating, and advocating in health systems and institutions
● Strong capacity to manage crises, be resourceful, and problem solve
● Excellent interpersonal and communication skills
● Knowledge of Indigenous Harm Reduction Principles and Reproductive Justice
● Emotional readiness and preparedness for vicarious trauma, witnessing and holding space for disclosures about violence, grief, colonization and disconnection from family, language, land and culture
● Ability to build connections to community services related to mental health and addictions support
● Balance of collaboration and independent work skills including self management, initiative and the ability to set work plans with minimal supervision or oversight
● Ability to travel around the city
● Willing to complete a Vulnerable Sector Check

Benefits of Working at Call Auntie

● Some flexibility in work hours – a mix of remote and in-person work
● Opportunities for professional development
● A health care spending account for you and child dependants
● Access to in-house counselling support and community care

Call Auntie works to create a healthy and functional work environment based on anti-racism and anti-oppression, in line with Indigenous kinship systems, our different Nations’ teachings, and the Ontario Human Rights Code.

Process:

We encourage Indigenous individuals, all women, Two-Spirit, genderqueer, trans, and non-binary individuals to apply, including racialized people, and individuals with disabilities. Accommodations are provided throughout the application process. Please let us know what would be helpful to you by emailing lsalamanca@sgmt.ca

Submit your cover letter and resume to Laura at: lsalmanca@sgmt.ca – subject Call Auntie HR: CAC – CHW. Please submit a succinct resume that highlights skills relevant to this position and a cover letter that shares why you would like to join our team, including reasons you are a great fit for this position.

Applications will be accepted until Monday, December 1st, 2025 at 12:00 noon

Interviews will take place the weeks of December 1st and December 8th

A decision will be communicated to all applicants by the week of December 15th

The successful candidate will start on January 5th, 2026.