Community Services Manager

Position Summary

The Community Services Manager is responsible for the leadership, administration, and oversight of Caldwell First Nation's Community Services Department, including Health Services, Band Representative Services, Circle of Care, Culture & Language Programs, Employment & Training Services, and Post-Secondary Education Services. This role is responsible for ensuring programs and services are delivered effectively, efficiently, and in alignment with community priorities, funding requirements, and organizational objectives. The Community Services Manager provides leadership to staff, supports program development and continuous improvement initiatives, oversees departmental budgets and reporting requirements, and works collaboratively with leadership, community members, funding agencies, and external partners to enhance services and outcomes for Caldwell First Nation members.

Key Responsibilities

• The Community Services Manager is responsible for planning, organizing, directing, and evaluating all Community Services programs and initiatives, including Health Services, Band Representative Services, Circle of Care, Culture & Language, Employment & Training, and PostSecondary Education.

• The role provides leadership, supervision, coaching, and support to departmental staff and program leads, ensuring services are delivered in a professional, respectful, and culturally appropriate manner.

• The Community Services Manager develops and implements departmental work plans, strategic priorities, and service delivery objectives that support the needs of the community and align with Council and organizational goals.

• The position oversees the administration of funding agreements and ensures compliance with applicable federal, provincial, and funding agency requirements, including reporting obligations and program accountability measures.

• The role is responsible for developing and monitoring departmental budgets, reviewing expenditures, and ensuring responsible stewardship of financial resources.

• The Community Services Manager monitors program performance and service outcomes, identifies opportunities for improvement, and implements strategies to enhance program effectiveness and community engagement.

The position works collaboratively with community members, government agencies, Indigenous organizations, educational institutions, healthcare providers, and other partners to strengthen services and secure funding opportunities.

• The role supports the preservation and promotion of Caldwell First Nation culture, language, traditions, and community well-being through program development and community engagement initiatives.

• The Community Services Manager participates in recruitment, onboarding, performance management, succession planning, and employee development activities in partnership with Human Resources.

• The position ensures compliance with workplace health and safety requirements, organizational policies, privacy obligations, and applicable legislation.

• The role prepares reports, recommendations, funding submissions, presentations, and briefing materials for the Chief Executive Officer, Chief and Council, and Committees as required.

• The Community Services Manager represents Caldwell First Nation at meetings, conferences, working groups, and community events related to departmental programs and services.

• The position supports continuous improvement initiatives and may provide recommendations regarding service expansion, program development, community wellness initiatives, and operational efficiencies.

Qualifications and Experience

• Post-secondary education in Public Administration, Social Work, Indigenous Studies, Health Administration, Education, Business Administration, or a related field is preferred.

• Minimum five (5) years of progressive management experience in health, education, social services, employment and training, Indigenous administration, or a related field.

• Experience managing multiple programs, budgets, funding agreements, and staff teams.

• Experience working with Indigenous communities, organizations, or governments is considered a strong asset.

• Knowledge of Indigenous Services Canada funding programs and reporting requirements is considered an asset.

• Valid Ontario Class G Driver's Licence required.