Disability Case Manager - Coop - Winter 2027

Please email resume to melanie.iacovino@sunlife.com 

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Length of Term:  January to April 2027 (4 months)
 

Please note: This opportunity is available to students with a graduation date of April 2027 or later

Are you passionate about health care and interested in contributing to the health of Canadians? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health.

We are responsible for managing disability claims to resolution. This includes:

• Determining eligibility to disability benefits
• Implementing the right interventions to support timely recovery and return to work
• Supporting Clients during the absence and return to work period

What will you do?

• Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution
• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
• Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence
• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations  to better understand what support is needed to get plan members back to work
• Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

What do you need to succeed?

• Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members
• Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadian Analytical: You are detail oriented, you ask the right questions to uncover the information and are thorough in your pursuit
• Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don’t see solutions and you are good at thinking “outside the box”