Entry-Level IT Technician Trainee

Location: Newmarket, ON (hybrid: office, client on-site, and remote)
Employment Type: Full-time Permanent
Reports to: Michelle Brennan (Office Manager)

Wage: $22/hour + Comprehensive Benefits after 3 months

Start Date: October 1st, 2025

About Maverick Gardner

Maverick Gardner Information Technologies & Solutions Inc. (MG ITS) is a managed IT services provider delivering secure, reliable technology solutions across cloud, cybersecurity, and support. We operate with ISO 27001-aligned practices and a people-first culture.

Role Summary

We're hiring an Entry-Level IT Technician to deliver first-line technical support for our clients and internal teams. You'll learn how to triage tickets, build and deploy endpoints, administer Microsoft 365, and provide friendly, professional customer service---all with hands-on mentorship and a clear growth path.

What You'll Do (Key Responsibilities)

• Service Desk (Tier 1): Triage and resolve tickets (workstations, printers, basic networking, M365, AV/EDR, VPN, MFA).
• Endpoint Builds: Image/configure Windows devices, join to Entra AD/Azure AD/Intune, apply security baselines.
• User Admin: Create/modify accounts and licenses in Microsoft 365; manage groups, mailbox features, and SharePoint/OneDrive access.
• Troubleshooting: Diagnose connectivity, authentication, and application issues; escalate with clear notes when needed.
• Documentation: Maintain accurate work notes, SOPs, and asset records.
• Customer Care: Communicate clearly with end users; set expectations and follow through.
• Security & Compliance: Follow acceptable-use, data handling, and incident reporting procedures.

You'll Succeed Here If You Have (Qualifications)

Education: Diploma or degree in Computer Science, Information Technology, Networking, Cybersecurity, or a closely related field.

• Preferably a recent graduate (0--2 years' experience) with co-op, internship, or lab/project work.
• Willing to train the right candidate.

Foundational Knowledge:

• Windows 10/11 administration (profiles, updates, drivers, basic registry/services).
• Networking basics (TCP/IP, DNS, DHCP, NAT, Wi-Fi).
• Microsoft 365 fundamentals (Exchange Online, Teams, OneDrive, SharePoint).
• Endpoint security concepts (AV/EDR, disk encryption, patching).

Certs (nice to have): CompTIA A+, Network+, Microsoft Certified: Fundamentals (AZ-900/MS-900), ITIL Foundation.

Soft Skills: Strong communication, curiosity, organization, and a calm, service-oriented mindset.

Other: Valid driver's license and ability to visit client sites when needed.

Nice-to-Have Experience

• Ticketing systems (e.g., ConnectWise, Jira, Zendesk).
• Mobile device management (Intune, JAMF), basic scripting (PowerShell).
• Backups, RMM tools, remote support utilities.

Supervision & Growth

• Direct Supervisor: (Office Manager) provides day-to-day guidance, weekly 1:1s, and performance check-ins.
• Mentorship: Senior technicians and the Operations Manager provide technical coaching and escalations.
• Development: Structured onboarding, labs, and certification support (e.g., CompTIA/Microsoft) with a path toward Tier-2 responsibilities.

Work Environment

• Hybrid (office/client on-site/remote) based on role and client needs.
• Company laptop and required tools provided.
• Standard business hours with occasional after-hours maintenance or on-call rotation (with notice).

Eligibility*

Candidates must be registered with Miziwe Biik Aboriginal Employment and Training, work with an Employment Advisor, and reside within the GTA.

Background & Compliance

Employment may be contingent on routine background checks consistent with role requirements and adherence to company security and acceptable-use policies.

How to Apply

Email your resume (and a short note about a tech problem you solved recently) to recruitment@maverickgardner.com with the subject line "Entry-Level IT Technician -- Your Name." Include links to any portfolios, labs, or GitHub projects you're proud of.

Posted by Maverick Gardner Information Technologies & Solutions Inc.