With over 34,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self-regulation of the professions.
Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.
The Role: Investigator
We are seeking an Investigator to join the Professional Conduct team. This role is an existing vacancy and requires an exceptionally organized professional with strong information gathering, fact finding, interviewing and report writing skills. The incumbent will manage and support the work of the College as it relates to the College’s statutory responsibilities in the areas of complaints, reports, discipline and fitness to practise by gathering, analyzing, and documenting evidence related to concerns raised about registrant conduct.
Specific Duties and Responsibilities:
What you will be doing in the role:
- Conduct investigations of complaints/reports from intake to consideration or hearing by the College’s statutory committees.
- Willing and able to conduct visits to individuals or related parties under investigation when required,
- Liaise with key individuals and groups including College registrants, members of the public, legal counsel and Committee members.
- Research issues related to specific cases/projects.
- Analyze and interpret information based on practical requirements and context.
- Input relevant data into the College’s Customer Relationship Management system (CRM).
- Prepare reports and present matters to the Complaints Committee and Executive Committee.
- Draft and negotiate undertakings as directed by the Committee, including information to be posted on the public register.
- Manage sensitive and complex issues in an objective and reasoned manner and achieve results within established timelines and performance standards.
What you will bring to the role:
- Bachelor’s degree in health administration, public administration, law, alternative dispute resolution or in a related field required;
- Further education in law, health care or social work an asset.
- Minimum of three years of professional experience in investigations, risk management, professional regulation or dispute resolution within a regulatory framework or administrative/tribunal process.
- Experience in early resolution, fraud and/or sexual abuse investigations an asset.
- Demonstrated experience of administrative law principles such as procedural fairness, transparency and confidentiality, as well as an understanding of legal process and professional regulation.
- Demonstrated experience with case management, information management systems or equivalent.
- Strong investigative, research and information gathering skills.
- Exceptional communication skills to engage appropriately with key individuals or groups, and to communicate complex information.
- Proven experience to manage and prioritize multiple cases and projects in a fast-paced, high-pressure environment; responding to changing and/or conflicting timelines or urgent matters as they arise.
- Excellent analytical, attention to detail and organizational skills.
- Good judgement, diplomacy and experience with presenting information in a factual and objective manner.
- Technological curiosity and savvy with proven expertise and hands-on experience in effectively utilizing the Microsoft 365 suite.
Our Core Values:
Ethical: Behaving in a manner that is equitable, inclusive, respectful, kind and upholds the dignity of all individuals.
Accountable: Serving and protecting the public by remaining responsible, responsive and transparent.
Effective: Conducting and providing service in a timely, efficient and impactful manner.
Community-centred: Collaborating with diverse perspectives, interests, and identities to ensure voices are heard, valued, included, and respected.
Compensation and Benefits
What we offer:
- The position is full-time, permanent.
- Target hiring salary range is $100,800 - $117,095 annually.
- Downtown Toronto office (accessible on both Line 1 and Line 2 of the TTC).
- Generous vacation and paid time off offerings.
- Supportive work-life flexibility and a hybrid work model.
- An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a long weekend.
- Competitive benefits package including enhanced coverage for mental health practitioners, parental leave top-ups and generous Health Care Spending Account.
- Investing in your professional growth through courses, conferences, cross departmental projects and collaboration.
- The opportunity to be part of an amazing team doing important work!
While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.
The Ontario College of Social Workers and Social Service Workers values transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. Our recruitment team reviews and assesses at every stage for all final hiring decisions.
The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier free workplace.
If you require Code-protected accommodation at any time during the recruitment process or if you are unable to apply to this position due to a requirement, email us at accessibility@ocswssw.org with subject line “Investigator” or call 877-828-9380 x208.