Program Assistant

Job Title: Call Auntie Program Assistant 

Salary: $26 - $29/hour - based on qualifications and experience

Hours: 40 hrs/week (1.0 FTE), flexible schedule, mostly daytime hours, occasional evening or weekend hours 

Location: Call Auntie Clinic at SGMT - 525 Dundas St E, occasional work from home

Start: May 12th, 2025. Contract ending March 31, 2026. **Extension contingent on funding.

Background

Call Auntie is an urban Indigenous-led not-for-profit organization. We are a team of Indigenous Community Health Workers, Midwives, Doctors, and Nurses with the goal of strengthening the health and wellbeing of the Toronto Indigenous Community by providing low barrier access to culturally safe health care, information, and referrals. With a strong focus on sexual and reproductive health, and wrap-around support, Call Auntie draws on Indigenous kinship systems to promote self-determination and fiercely advocate for family integrity throughout all our programs.

The active partnerships that Call Auntie maintains provide us with clinical service providers, supplies, referral pathways, space, and everything that makes what we do possible! This includes Seventh Generation Midwives Toronto, Toronto Birth Centre, Inner City Health Associates Indigenous Program, Auduzhe Mino Nesewinong, among others. 

Role Description

The Program Assistant provides logistical, administrative, and coordination support to ensure an organized approach to all Call Auntie Programs, including Call Auntie clinic, the Mental Health Program, Generations Group, and Community Outreach. This role works in close collaboration with clinicians, Community Health Workers, and the leadership team to serve urban indigenous communities. 

In this role you will be supporting Indigenous people who are:

• Using different types of substances with varying degrees of access to support and safe supply, who may be experiencing houselessness or are street involved 
• Seeking culturally safe mental health care, including addictions support
• Navigating parenting supports, including child protection involvement 
• Facing challenges and barriers to consistent and reliable forms of safe communication, health care, community support, encouragement and love

Roles and Responsibilities:

Program Support:

• Prepare and coordinate staff, space, and supplies for programming and events
• Create and disseminate marketing materials for social media accounts
• Plan and fulfill food requirements for clinic and other programming
• Organize staffing and supplies and for pow wows and outreach events
• Staff booths at outreach events
• Care for cultural supplies and medicines
• Organize, maintain, inventory, and order:
  
  • Program supplies
  • Client supplies
  • Material donations
  • Medical Supplies

Administrative Support:

• Respond to telephone and email communications
• Schedule appointments, provide reminders using OSCAR EMR
• Front of House: Welcome, check in and direct clients in person during clinic
• Maintain client confidentiality aligned with PHIPPA requirements
• Understand and work to support circle of care within an interdisciplinary team
• Support data collection, evaluation, and reporting activities, as required
• Provide team coordination and support scheduling meetings, minutes
• Assist in practical maintenance and function of all Call Auntie locations and spaces
• Other responsibilities as determined in collaboration with Call Auntie team 

Qualifications 

• Critical thinking and problem solving skills as it relates to addressing barriers that program participants may face 

• 3-5 years experience working with Indigenous people, including gender-diverse Indigenous community members (2SLGBTQIA) and urban relatives
• 1-3 years of experience with facilitating programs or coordinating events 

• Work and / or lived experience in areas of mental health and/or addictions health access, substance use and/or harm reduction an asset
• Relevant life experience: land based work, cultural reclamation and revitalization, community organizing, harm reduction, activism 
• Training or Post Secondary education in associated field an asset, but not required
• Healthcare system navigation skills (note any specific training you have) 
• Strong critical thinking and problem solving capacity 
• Compassionate, organized, flexible 
• Excellent interpersonal and communication skills 
• Balance of collaboration and independent work skills including self management, initiative and the ability to set individual goals and workplans 
• Ability to travel around the city 
• Willing to complete a Vulnerable Sector Check
• FoodSafe certification an asset

Call Auntie works to create a healthy work environment based on anti-racism and anti-oppression, in line with Indigenous kinship systems, our different Nations’ teachings, and the Ontario Human Rights Code. We encourage Indigenous individuals, all women, Two-Spirit, genderqueer, trans and non-binary individuals to apply, including racialized people, and individuals with disabilities. 

Accommodations are provided throughout the application process. Please let us know what you may require by emailing lsalamanca@sgmt.ca.  

Process:

1. Submit your cover letter and resume to Laura at: lsalamanca@sgmt.ca - subject: Call Auntie HR: Program Assistant.
2. Applications will be accepted until Monday, April 28, 2025 at 12:00 noon. 
3. Interviews will take place the weeks of April 28th and May 5th, 2025. 
4. A decision will be communicated to all applicants by May 7th, 2025.
5. The successful candidate will start on May 12th, 2025.