Residential Support Worker_FT-Perm

Title of Job: Residential Support Worker
Date: August 26, 2026
Closing Date: September 9, 2026
Location: Toronto, ON - Dufferin High Support Housing
Compensation: $52,022 - $61,821 Annually Prorated
Work Type: Onsite 
Job ID: 10991803
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:
The Mental Health and Justice Initiative (MHJI) supports individuals facing mental health and substance use challenges who are also involved with the justice system. Our goal is to help our clients achieve their life goals and live independently in the community while preventing future reoffense. Clients live with us at one of our permanent units scattered across the GTA or our ten-bed transitional high support housing program.

Dufferin High Support Housing is staffed eight to twelve hours per day. Residential support staff work with the clients and their community supports to develop a sense of community within the congregate setting, achieve their goals and find permanent housing.

Job Summary:
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.

What You Will Do:

• Client Support & Skill Building: Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Program & Household Operations: Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
• Community & Service Coordination: Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
• Conflict Resolution & Recovery Support: Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
• Administrative & Team Collaboration: Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

What You Bring:

• A relevant degree/diploma in human services or a related field.
• At least 2+ years of experience working with the vulnerable populations.
• Knowledge of the challenges faced by clients including those experiencing mental health issues mental health, addictions, cognitive impairments, HIV/AIDS etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem-solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
• Effective organizational, time management, and analytical skills.
• Proficiency in computer systems, documentation, and record-keeping.

Work Environment:

Will be required to work in resident rooms and may be exposed to second-hand smoke.

Walk up and down stairs, physically able to assist client with daily living activities

10%-20% travel to different locations with transit and/or own vehicle, outdoor travel,

Lifting objects up to 50 lbs.

What We Offer:

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability

Defined Benefits Pension Plan

24/7 Employee Assistance Program

E-learning program available all year round

Starting vacation time above minimum standard,

Additional paid personal and paid sick days

Professional development budget available to help you nurture and shape your career

Corporate Gym membership rate with GoodLife Fitness

Access to Perkopolis, a comprehensive corporate discount program

Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Tuition reimbursement program

Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• This position requires usually working onsite five days per week, Sunday through Thursday, from 9:00 a.m. to 5:00 p.m., subject to operational requirements need.
• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position