SENIORS PROGRAM MANAGER

JOB POSTING
SENIORS PROGRAM MANAGER

Our Vision:

The Native Canadian Centre of Toronto is dedicated
to helping all of our relations on their journey

The Native Canadian Centre of Toronto (NCCT) is a non-profit, charitable organization located
in the heart of downtown Toronto. The NCCT offers a wide range of Indigenous programs and
services based on Indigenous cultural traditions and teachings.
Job Title: Seniors Program Manager
Employment Term: Full-time, 40 hours a week
Department: Seniors Department
Reports to: Executive Director
Position Summary
The Seniors Program Manager oversees the Personal Support Program for Indigenous seniors
and the Seniors Department team. This position is responsible for intensive case management
with complex care clients, psycho-social assessments, intervention, and support to
clients/caregivers, as well as leading outreach and education support for the department. The
Seniors Program Manager is responsible for working with individuals with complex social needs
and are vulnerable as a result of disability, exclusion, or diminished capacity and requires
building on existing relationships with strategic partners and funders.
Duties and Responsibilities
• Oversee case load management;
• Assessment and safeguarding service and client information;
• Conduct thorough client assessments;
• Inform clients of their service options;
• Develops and updates care plans that best meet the needs of clients;
• Provides advocacy and support to clients and program staff members;
• Schedules and supervises all Seniors Department staff;
• Liaise with community programs and health care providers to ensure the coordination of
services and appropriate ‘continuum of care’ for clients receiving assistance;
• Makes referrals to Community Care Access Centres for specific health care services and
also to other community agencies as appropriate;
• Communicates client care plans to front line staff while providing support regarding client
care issues;
• Maintains confidential and up to date case records for each client within the program;
• Ensures that service statistics are collected and reported accordingly and regularly;

Job Description: Seniors Program Manager
Department: Seniors Department
Date: May 13, 2026

• Monitor and evaluate program effectiveness ensuring that the program is implemented in
an accountable manner financially and administratively;
• Ensures client files are created and maintained as per the OCSW standards and NCCT
policies and procedures;
• Participate in annual program evaluations;
• Other related duties as may be assigned.
Qualifications
• Degree or diploma in social work, human services, or related.
• Minimum of 5 years of progressive experience in a similar role.
• Knowledge of the Personal Health Information Protection Act (PHIPA).
• Knowledge of the Infection Prevention and Control Measures for Health Care Workers.
• Good understanding and knowledge of senior’s mental health, bereavement, and
caregiver support issues.
• Strong assessment, relationship building, and counselling skills.
• Driver’s license or ability to meet the mobility requirements of the role through another
means is an asset.
• Exceptional verbal and written communication skills
• Demonstrated leadership skills including the ability to contribute to the creation of
positive team and workplace dynamics.
• Demonstrated empathy, approachability, and an understanding of others.
• Successful community experience working with both Indigenous and diverse
populations.
• Experience working within an Indigenous organization or with the Aboriginal community
an asset.
• Demonstrated ability to earn and maintain trust and show discretion at all times.
• Knowledge and ability to work with standard operating programs (i.e, word, excel).
• Ability to write and communicate clearly and effectively.
• Well organized and able to streamline, prioritize, and manage multiple tasks effectively.
Knowledge/Skills/Abilities
• Working in a manner that preserves confidentiality and seeks to minimize risk;
• Experience working within an Indigenous organization or with the Aboriginal community
an asset;
• Knowledge of Indigenous Languages and Culture represented in NCCT community;
• Ensures the NCCT response is consistent with current local, provincial, and federal
health guidelines and orders;
• Commitment to learn and use an Indigenous Language reflective of NCCT community;
• Ensure practices and procedures exist to maintain the confidential storage and security
of all staff files and other related information;
• Must be legally entitled to work in Canada in accordance with relevant provincial or
territorial legislation and regulations;

• Contributing to the centre’s activities to collect, analyze, and report on data and relevant
information, and participate in research;

Working Conditions
• Shared office with designated personal desk space
• High emotional demands, including supporting individuals in crisis
• Exposure to unpredictable and high-risk situations (e.g., clients experiencing distress,
• substance use or psychosis)
• Potential safety risks, including verbal aggression and occasional physical risk
• Heavy caseloads and documentation requirements
What We Offer
• Culture-based organization
• Comprehensive health & dental insurance plan (after probation period)
• Wellness spending account (after probation period)
• Paid time off
• Hiring salary $75,000.00

The successful candidate is expected to contribute positively to the implementation of the NCCT’s vision and mission,
operate in a collaborative team setting and maintain high and professional productivity levels and quality of service. This
is a full-time position. Salary is commensurate with qualifications and experience. Although preference will be given to
Indigenous applicants (First Nations, Metis and Inuit), all qualified candidates are encouraged to apply. We thank all
applicants for their interest however only those candidates selected for interviews will be contacted.
If this position interests you, and you meet all of the above requirements, please submit your resume and a cover letter to:

Sarah Fraser
Human Resources
sarah.fraser@ncct.on.ca
Subject Line:

NCCT Seniors Department – Seniors Program Manager

The Native Canadian Centre of Toronto is an equal opportunity employer. We are committed to providing an inclusive and barrier-
free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR Manager

sarah.fraser@ncct.on.ca of the accommodation measures required. Information received relating to accommodation will be

addressed confidentially.