Service Navigator_FT-Contract

Title of Job: Service Navigator
Date: January 6, 2026
Closing Date: January 20, 2026
Location: Toronto, ON – Hospital to Home (H2H) CAMH
Compensation: $55,239 - 67,560 annually prorated
Contract Duration: 12-Month Contract
Work Type: Mobile & Onsite
Job ID: 10513775
Existing or New Position: New

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:
The Service Navigator is responsible for scheduling appointments with clients and directing H2H staff to service requests. The program provides in-home community services within 24 hours of hospital discharge. This position will be situated at the LOFT office located at Front and Jarvis and you will work amongst staff in similar navigation and support roles.

LOFT was chosen to be the Homecare and Community Services provider for CAMH's new Hospital to Home (H2H) program. The standard Service Period for a H2H Program is sixteen (16) weeks in duration, with one Service Bundle to be assigned to the Patient and delivered over the course of this defined timeframe, with Services provided in accordance with the Patient Transitional Care Plan. The H2H program is designed to support adults 55+ facing complex mental health challenges, addiction, dementia and responsive behaviours along with physical health and care needs. This program will focus on individuals lacking access to appropriate supports while living in the community and other social determinants of health. The H2H LOFT Service Team will be working closely with CAMH partners as part of an integrated care model and ensures contact with referred individuals in the community within 24 hours. As part of this mobile team, staff will be travelling across the GTA to meet and work in a variety of environments to support individuals where they are at including in their homes. 

What You Will Do:
Coordinated access system program delivery

• Working in partnership with applicants to negotiate supports and services
• Advocating on behalf of applicants where appropriate and necessary
• Demonstrating awareness of and sensitivity to diversity issues
• Demonstrating an in-depth knowledge of barriers to services for marginalized communities
• Maintaining the privacy and confidentiality of all client information according to agency policy
• Facilitating crisis intervention as required

Coordinated access system administration

• Supporting a cross-agency team approach to coordinated access system program delivery
• Maintaining and enhancing standards for coordinated access system program delivery and monitoring adherence to standards
• Maintaining an inventory of user-friendly information about programs offered by partner agencies and disseminating such information widely and as required
• Supporting and participating in program Intake Workers Network as needed
• Monitoring the level and accessibility of service provided to consumers, families and referral sources, and working with the Team Leaders to identify and develop plans to better meet the needs of clients who continue to face barriers accessing the system
• Establishing and maintaining positive working relationships with other service providers, professionals and partnering agencies
• Establishing effective relationships with family members where appropriate
• Maintaining all necessary records and documentation pertaining to the coordinated access system program
• Supporting and participating in the implementation of an annual evaluation process

Communication/public relations

• Engaging in the wide distribution of program application forms and information on the referral/access process
• Promoting the program coordinated access system to consumers, families and referral sources
• Engaging in outreach and education activities in relation to program's services and the mental health system

Indirect service

• Submitting time sheets, expense claims and other required information in accordance with agency guidelines
• Participating in weekly team meetings, individual supervision and regular agency administration meetings
• Participating in agency partnership meetings as required
• Taking responsibility for identifying areas for professional growth and training, in conjunction with the Team Leader
• Participating in ad-hoc committees within the agency, providing input to improve the services provided by the agency
• Representing the program, as requested, at external workshops, inter-agency initiatives, staff training and other community-based activities
• Completing other duties as assigned by the Team Leader

What You Bring:

• Minimum 3 years mental health clinical assessment experience
• Minimum 5 years counselling and/or case management experience in the adult mental health sector
• Proven experience within a partnership model of service delivery
• Degree or diploma in health/human services or equivalent experience
• Strong clinical assessment skills
• Excellent interpersonal skills, good short-term, solution-focused counselling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Comprehensive knowledge of community resources for mental health and substance abuse
• Excellent organizational and interpersonal skills with proven ability to work effectively at an individual, program and systems level
• Demonstrated creativity and flexibility in problem-solving on an individual, program and systems level
• Sound judgment using professional standards that is first and foremost respectful of the clients being served
• Computer literacy and experience with Microsoft Word, client service databases and electronic mail systems
• Demonstrated ability to work within an anti-racist, anti-oppression framework
• Past experience working in Call / Contact Centres would be considered an asset
• Ability to speak another language would be considered an asset

Work Environment:

Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.

May be required to be on-call as emergency contact for after hours, on a rotating schedule.

Staff will be required to work in client rooms and may be exposed to second hand smoke

What We Offer:

E-learning program available all year round

Starting vacation time above minimum standard,

Additional paid personal and paid sick days

Professional development budget available to help you nurture and shape your career

Corporate Gym membership rate with GoodLife Fitness

Access to Perkopolis, a comprehensive corporate discount program

Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.

This posting provides only a summary of the responsibilities and requirements for the position