IT Operations & Cohort Lead

About MGPN

Maverick Gardner Pathways North Inc. is an Indigenous-majority-owned workforce development and digital services company. We operate an employer-first model — training exists only to support real, paid employment delivering real client results. Indigenous applicants are strongly encouraged to apply.

About the Role

The IT Operations & Cohort Lead is a central execution role in Phase 1 operations. You'll combine direct IT service delivery with structured cohort coordination — ensuring program integrity, client productivity, and funder-ready documentation. Reports to the Senior IT Service & Workforce Lead. The role is split roughly 50/50 between billable client work and cohort support.

Key Responsibilities

• Provide Tier 1–2 MSP support to MGPN clients and maintain ticketing system accuracy
• Coordinate with the Workforce Coordinator on participant intake and eligibility
• Facilitate structured weekly cohort check-ins and monitor attendance/engagement
• Assign scoped, role-aligned applied work tasks and review deliverables
• Maintain competency scorecards and provide structured technical feedback
• Flag wage activation readiness for Senior Lead approval (does not approve independently)
• Track billable hours strictly separate from program time

Required

• 3+ years in IT support, MSP, or digital operations
• Experience in structured or compliance-oriented environments
• Strong documentation and organizational discipline
• Ability to manage multiple workflows simultaneously
• Clear written and verbal communication skills

Preferred

• Experience supporting workforce or training programs
• Familiarity with ticketing systems and MSP workflows
• Exposure to QA processes or cybersecurity basics
• Knowledge of or connection to Indigenous communities or Indigenous-led organizations

Compensation & Environment

• $25–$29/hr CAD + performance-based incentive potential
• Full-time, immediate start available
• Fully remote within Ontario
• Lean, structured team with clear reporting hierarchy

How to Apply

Email your resume, to Info@pathwaysnorth.ca. Applications reviewed on a rolling basis.