Senior IT Service & Workforce Lead
Maverick Gardner Pathways North Inc
4 hours ago
Full-time
Remote
Canada and North America
$31 - $36 CAD yearly
Information Technology
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About MGPN
Maverick Gardner Pathways North Inc. is an Indigenous-majority-owned workforce development and digital services company. We operate an employer-first model — training exists only to support real, paid employment delivering real client results. Indigenous applicants are strongly encouraged to apply.
About the Role
The Senior IT Service & Workforce Lead is MGPN's senior technical and supervisory authority during Phase 1. You'll deliver billable client work, supervise small participant cohorts (max 5), approve wage activation readiness, and uphold service quality within a compliance-aware, funder-aligned framework. Reports directly to organizational leadership.
Key Responsibilities
- Deliver Tier 1–2 IT support and digital operations services to MGPN clients
- Supervise small trainee-to-employee cohorts with clear performance benchmarks
- Provide technical mentorship and conduct formal readiness assessments
- Approve wage activation decisions and final transition from training to paid employment
- Ensure documentation meets ISET and funder standards
- Maintain SOPs, QA workflows, and audit-ready records
- 5+ years in IT service delivery, MSP operations, or digital technical support
- Experience supervising technical staff
- Strong documentation and quality control discipline
- Comfort operating in compliance-aware or regulated environments
- MSP or service desk supervisory experience
- Exposure to workforce development or training programs
- Familiarity with cybersecurity frameworks or audit-ready environments (ISET, government contracts)
- Knowledge of or connection to Indigenous communities or Indigenous-led organizations
- $31–$36/hr CAD + performance-based incentive potential
- Full-time, immediate start available
- Fully remote within Ontario
- Small, lean founding team — direct accountability, no bureaucracy
Email your resume, a brief statement on your technical leadership philosophy, and one example of a documentation or process improvement you led to Info@pathwaysnorth.ca. Applications reviewed on a rolling basis.