Manager of Community Operations - Parental Leave

Job Title: Call Auntie Manager of Community Operations 

Salary: $35.46 - $38.46/hour - based on qualifications and experience

Hours: 40 hrs/week (1.0 FTE), flexible schedule, mostly daytime hours, occasional evening or weekend hours 

Location: Call Auntie sites: Office at 90 Sherbourne St., and Clinic at SGMT - 525 Dundas St E, occasional work from home

Contract dates: November 10th, 2025 to September 14th, 2026 

Background

Call Auntie is an urban Indigenous-led not-for-profit organization. We are a team of Indigenous Community Health Workers, Midwives, Doctors, and Nurses with the goal of strengthening the health and wellbeing of the Toronto Indigenous Community by providing low barrier access to culturally safe health care, information, and referrals. With a strong focus on sexual and reproductive health, and wrap-around support, Call Auntie draws on Indigenous kinship systems to promote self-determination and fiercely advocate for family integrity throughout all our programs.

The active partnerships that Call Auntie maintains provide us with clinical service providers, supplies, referral pathways, space, and everything that makes what we do possible! This includes Seventh Generation Midwives Toronto, Toronto Birth Centre, Inner City Health Associates Indigenous Program, Auduzhe Mino Nesewinong, among others. 

Role Description 

The Call Auntie Community Operations Manager provides values based supervision, oversight, and guidance to the CA Community Health Workers, and other employees. This includes but is not limited to direct organizational support, file review, skill building and mentorship, quality improvement, internal processes and policies writing, as well as management of human resource needs. 

In addition, the Manager will support the logistics and growth of Call Auntie programs, including coordinating interdisciplinary care plans, management of clinic and outreach supplies, creation of systems, and data/evaluation activities. The Community Operations Manager is responsible for managing our case management system, and other IT processes. All activities will be carried out in a a manner consistent with creating systems that support Indigenous people who are: 

- Seeking culturally safe, full spectrum sexual and reproductive health care 

- Seeking culturally safe mental health care, including addictions support 

- Using different types of substances with varying degrees of access to support and safe supply, who may be experiencing houselessness or are street involved 

- Navigating parenting supports, including child protection involvement 

- Facing challenges and barriers to consistent and reliable forms of safe communication, health care, community support, encouragement, and love 

Roles and Responsibilities: 

• Provide direct support, guidance and oversight to Community Health Workers (CHW), and other staff members 
• Identify and facilitate access to resources required by CHW to successfully carry out their responsibilities 
• Human resource management of CHWs 
• Maintain and support wellbeing and sustainability of CHWs 
• Participate in meetings, case reviews, case conferences. Create meeting agendas, chair meetings, and keep meeting notes
• Attend leadership meetings to discuss systems, budgets, and grow strategies 
• Develop written organizational policies 
• Maintain client confidentiality and privacy aligned with PHIPPA requirements and understand how circle of care functions within an interdisciplinary team 
• Promote self-determination and model healthy interpersonal relationships including taking responsibility for active and flexible care coordination, creating a supportive environment for problem solving 
• Be the point person for IT systems that support the work of CHWs (including CaseWORKS case management system)
• Medical and supplies coordination - for CHW work and clinic
• Ongoing partnership engagement and growth 
• Research coordination, evaluation, and analysis activities 
• Participate in weekly logistics and functioning of Call Auntie Clinic 
• Participate in ongoing self-reflective practice as an individual and team. Support the Community Health Work team in their own reflexive practice. 
• Other responsibilities as determined in collaboration with Call Auntie team

Qualifications 

• Critical thinking and problem solving skills as it relates to addressing barriers that program participants may face 

• 3 - 5 years experience working with Indigenous people, including gender-diverse Indigenous community members (2SLGBTQIA) and urban relatives
• 3 - 5 years of experience in leadership / management roles, and a clear articulation of leadership style 

• Work and / or lived experience in areas of mental health and/or addictions health access, substance use and/or harm reduction an asset
• Relevant life experience: land based work, cultural reclamation and revitalization, community organizing, harm reduction, activism 
• Training or Post Secondary education in associated field an asset, but not required
• Healthcare system navigation skills (note any specific training you have) 
• Strong critical thinking and problem solving capacity 
• Compassionate, organized, flexible 
• Excellent interpersonal and communication skills 
• Excellent mentorship and coaching skills 
• Balance of collaboration and independent work skills including self management, initiative and the ability to set individual goals and workplans 
• Ability to travel around the city 
• Willing to complete a Vulnerable Sector Check
• FoodSafe certification an asset

Call Auntie works to create a healthy work environment based on anti-racism and anti-oppression, in line with Indigenous kinship systems, our different Nations’ teachings, and the Ontario Human Rights Code. We encourage Indigenous individuals, all women, Two-Spirit, genderqueer, trans and non-binary individuals to apply, including racialized people, and individuals with disabilities. 

Accommodations are provided throughout the application process. Please let us know what you may require by emailing lsalamanca@sgmt.ca

Process:

1. Submit your cover letter and resume to Laura at: lsalamanca@sgmt.ca - subject: Call Auntie HR: Community Operations Manager - Parental Leave
2. Applications will be accepted until October 6th, 2025 at 12:00 noon
3. Interviews will take place the weeks of October 13, October 20, or October 27, 2025. 
4. A decision will be communicated to all applicants by October 31st, 2025
5. The successful candidate will start on November 10th, 2025