Supervisor, Catering and Community Food Services

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PRIMARY FUNCTION

Reporting to the Manager, Catering and Community Food Services, this position is responsible for supervising a range of food production team members and volunteers to effectively deliver all food production activities at The 519 including community food programs, catering and events service, coordination, administration and planning for our 14-room meeting and events facility as well as for our large signature events.

KEY ACCOUNTABILITIES

• Provides supervision and hands-on leadership to kitchen staff (programs and catering), volunteers and placement students in the day-to-day operation of The 519’s catering activities including all food production services, day-to-day deliverables, basic logistics, and operations.
• Prepares and manages effective work schedules, prep lists, mise-en-place lists and production schedules. Updates, maintains and enforces recipe/spec adherence and assists with updating and generating recipe cards and spec sheets.
• Maintains and delivers high quality customer service standards across all events and catering activities to ensure effective business operations and adjust service standards with a commitment to continuous improvement.
• Supervises Operations and other cross organizational teams to ensure effective coordination and support on venue management (set-up-tear-down), event support and customer service are delivered in a timely and orderly manner including volunteer direction, staff training.
• Oversees the day-to-day cleanliness of food service and storage areas, manages staff to ensure health & safety standards are met, and works with other Operations team members to maintain hygiene standards. Reports equipment and maintenance issues to the Manager.
• Contributes in developing promotional materials, menus, sales tools, policies and tracking systems that will contribute to keeping the menu and food offerings current. This will include partnership with various cross-organizational teams to develop fee-for-service, food-based workshops, events and activities which enhance and complement the catering offerings of The 519.
• Supervises alcohol service and inventory controls, ensuring strict adherence to Smart Serve and other legislative requirements. Assists with developing all food and beverage programs.
• Works with the Manager and cross organizational teams to develop and deliver quarterly promotion, advertising, sales strategies, and training materials.
• Completes ordering, purchasing, quotations and invoice processing. Tracks purchasing and supports the Manager with appropriate record keeping. Assists with budgets, vendor relations and sourcing.
• Ensures the implementation of a comprehensive understanding, knowledge and delivery of dietary restrictions including (but not limited to) allergens, intolerances, sensitivities, special diets, cultural and religious restrictions, and age-appropriate foods. Communicates these with clients and staff effectively.
• Supports effective client relations and responds directly to general inquiries, and special requests in the absence of the Manager.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Implements and abides by The 519’s policies procedures and complies with all applicable legislation and regulations including but not limited to coordination and training of volunteers, confidentiality, Toronto Public Service By-law, MFIPPA, purchasing and inventory control systems, Health and Safety, operational and human resources policy, organizational risk assessments, and develops and maintains mitigating policy and practice.
• Participates and supports The 519’s broad activities and other related policies and procedures.
• Other duties as assigned.