Youth Case Manager

Job Title: Youth Case Manager
Employment Term & Work Hours: Full Time, 9am -5pm

Monday to Friday and Occasional Weekends

Department: Youth Program
Direct Report: Youth Program Manager
Job Purpose: The Youth Case Manager is responsible for full-time Case Management.
The Youth Case Manager is responsible for providing direct support to clients by using harm
reduction, client-centred, anti-oppressive and trauma-informed approaches. The Youth Case
Manager will carry a caseload of clients who are experiencing a range of challenges such as,
but not limited to homelessness, living in poverty/unsafe environments, living with mental health,
traumas, substance use, unemployment, social isolation, and/or history with the criminal justice
system.
Duties and Responsibilities:
● Provide one-on-one case management and advocacy for Indigenous youth, ensuring a
strengths-based, culturally grounded approach.
● Develop individualized case plans in collaboration with youth, outlining short- and
long-term goals.
● Promoting awareness and participation in centre activities
● Working in a manner that preserves confidentiality and seeks to minimize risk
● Build trusting relationships with youth, families (where appropriate), Elders, and
community members
● Maintain accurate, confidential case notes and documentation using NCCT database
systems
● Responds to enquiries, complaints or emergency situations involving clients
● Collaborate with internal and external service providers to ensure coordinated care
● Utilize community resources effectively to maximize the client's independence and to
enhance the client's quality of life
● Works cooperatively and maintain communications with team members and other
service providers to provide a continuum of services and supports to youth
● Coordinates services and follow-ups with youth and agencies to document
use/success of referrals
● Documents youth-related activities accurately and in a timely manner within a
computerized case management database

● Creates and maintains record keeping for all client related matters and prepares
correspondence and statistical information as per policy and required by funding
agreements
● Supporting the centre’s student and volunteer placement programs
● Coordinates skill-building activities and engages residents as required by funding
agreements
● Maintains current knowledge of legislation, services, resources, policies, programs,
procedures and issues affecting clients
● Participates in regular supervision, case reviews, team meetings, youth council
meetings and training sessions
● Commits to learn and use an Indigenous language reflective of NCCT community
● Other related duties as may be assigned from time to time

QUALIFICATIONS:
● Bachelor’s degree or Diploma in Social Work or related field
● Minimum of two years related experience providing support to vulnerable youth living
with or at risk of mental illnesses, problematic substance use and/or addictions
● Knowledge of cultural sensitivity to Indigenous communities and cultures
● Experience working in an on-site housing setting and providing services in this
environment.
● An understanding of the therapeutic relationship, and an ability to agree with clients on
goals/priorities while respecting their autonomy and individuality
● Ability to practice active listening skills and ability to interact with clients in a positive
and supportive manner
● Crisis intervention skills, with well-developed problem-solving abilities
● Strong knowledge of community services and other relevant agencies
● Strong computer skills and ability to learn new programs relatively quickly
● Excellent oral and written communication skills
● Ability to work effectively within a team environment and to interact effectively with
groups
● Current Vulnerable Sector Screening Check
WORKING CONDITIONS:
● This position requires a person to be able to interact with youth who may have
complex needs such as mental health, addictions, developmental disabilities and so
forth. Occasional evenings and weekends as required.

● Culture based organization
● Comprehensive health insurance plan (after probation period)
● Paid time off (vacation, sick leave, holidays)
● Full salary range ($60,000 - $65,000) Hiring salary $60,000

The successful candidate is expected to contribute positively to the implementation of
the NCCT’s vision and mission, operate in a collaborative team setting and maintain high
and professional productivity levels and quality of service.This is a full-time position.
Salary is commensurate with qualifications and experience. Although preference will be
given to Indigenous applicants (First Nations, Metis and Inuit), all qualified candidates
are encouraged to apply.We thank all applicants for their interest however only those

candidates selected for interviews will be contacted.

If this position interests you, and you meet all of the above requirements, please submit

your resume and a cover letter to:

Sarah Fraser
Human Resources Manager
sarah.fraser@ncct.on.ca
Application Deadline: Until Filled

The Native Canadian Centre of Toronto is an equal opportunity employer. We are committed to
providing an inclusive and barrier-free selection process and work environment. If contacted in

relation to an employment opportunity, please advise our HR Specialist at
sarah.fraser@ncct.on.ca of the accommodation measures required. Information received

relating to accommodation will be addressed confidentially.