2026 Summer Student - Customer Service Representative

Join the WSIB this summer: Where potential meets purpose

The Workplace Safety and Insurance Board (WSIB) is here to help. At the WSIB, we believe in the power of purpose-driven work. Here, your potential isn't just recognized-it's unleashed, as you help support those who have been injured or made ill on the job and shape safer, healthier workplaces across Ontario. Every day, our team makes a lasting impact .

WSIB is more than a workplace-it's a community where your enthusiasm, fresh perspectives and expertise are celebrated. Join us and discover how your talents can be transformed into meaningful action. We're committed to your growth, offering opportunities for personal and professional development within a culture grounded in compassion, integrity, and teamwork.

While the WSIB's current work environment is hybrid, this role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week in 2026.

Summer student recruitment

As a summer team member at the WSIB, you'll dive into meaningful projects, gaining hands-on experience that brings your classroom learning to life. Here, your contributions matter-you'll make a real impact while developing skills and confidence that will serve you well into the future. We're dedicated to investing in your growth, with comprehensive training and development opportunities at every stage, including our Career Ignite Conference, which offers students the chance to build professional skills and network with senior leaders from across the organization-all during an inspiring, in-person event.

Join us and be part of a team committed to helping people and making Ontario safer, healthier, and more equitable for all. We value and celebrate diversity, striving to foster an inclusive environment where everyone feels welcomed, supported, and respected.

Your unique perspective is important to us. We strongly encourage students from all backgrounds-including racialized and Indigenous persons, persons with disabilities, and individuals of any sexual orientation or gender identity-to apply.

We're committed to an equitable and accessible recruitment process. If you require accommodation at any stage, please let us know-together, we'll ensure your needs are met. You can visit our website to learn more about equity, diversity and inclusion and read our Accessibility Policy.

At the WSIB, your potential meets purpose. Bring your best, and together, we'll make a difference.

Check out what summer students had to say about their experience working for us! https://youtu.be/97byiB2_wbQ

About the CSR role

The Customer Service Representative is responsible for receiving and responding to inquiries related to the claims, health care benefits, and other services offered by the WSIB. These inquiries may come from both internal and external stakeholders via various telephone and online channels. The Customer Service Representative strives to provide our stakeholders with the best customer experience while supporting the values and principles of the WSIB.

As a Customer Service Representative, you will provide assistance and accurate information to the party making the inquiry. For situations where you are unable to provide first-contact resolution, you will direct the inquiry to the appropriate internal business partner. Inquiries to be addressed may include incident reporting, claim status, loss of earning benefits, health care benefits, return to work and recovery services, access and appeals, online user support services, compliance, prevention and WSIB policies.

On a practical level, you would

• Answer and direct inquiries from workplace parties, internal business partners, or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions.
• Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis, escalations, media calls, security files, privacy breaches and changes in government legislation that require special call handling.
• Provide written responses to inquiries received via online services and provide user support to our stakeholders using these online services.
• Proactively collect information from workplace parties regarding their claim to assist our internal business partners for decision-making purposes.
• Accessing various WSIB computer systems and resources to provide specific information on a claim, to notate actions taken during a call, to complete and generate various letters and WSIB forms, and to update profile information as required.
• Performing other duties as assigned or required.
• Perform all duties while providing an empathetic and accurate customer experience

Professional Requirements and Qualifications

Applicants must be:

• Legally authorized to work in Ontario, Canada full time (36.25 hours/week)
• Currently be a post-secondary student who is enrolled as a full-time, post-secondary student in a recognized institution in September 2026.
• Applicants may also apply to the position if they are returning to studies in the next academic term or have completed the requirements for graduation within the last six (6) months
• Final year students will need to provide proof of enrollment for their last semester
• Available to work for the entire duration of the summer (May 4, 2026 - September 4, 2026) full time with no planned absences
• If you advance in the job recruitment process, you will be required to provide proof of eligibility to work legally in Canada
• One year and five months prior experience in customer service.

All applications must include the following:

• Resume and cover letter in a single MS Word or PDF document
• Copy of your most recent GPA transcript
  • First year students can submit letter of enrollment if official transcript is not available
• Proof of enrollment for the September 2025 and/or September 2026 school year
• Final year students will need to provide proof of enrollment for their last semester

To apply for this position, please visit our website between November 19, 2025 and January 14, 2026 and apply to the "Summer Student - Customer Service Representative" posting on our Careers page.

More information about the Summer Student program can be found on our Student programs page.

As a precondition of employment, The WSIB requires all prospective candidates to undergo a criminal records name check prior to or at any time following hire.

We appreciate the interest of all candidates. Due to the volume of applications we receive, we are only able to contact candidates who are selected to move forward in the recruitment process.

The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for these positions, please contact talentacquisitioncentre@wsib.on.ca.

If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB's Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.

Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing employees of the WSIB, clients and/or stakeholders). Please contact the Talent Acquisition Centre if you have any questions about conflict of interest obligations and/ or how to make a disclosure.

Privacy Statement

Personal information will be collected from your resume, application, cover letter and/or references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes.