Case Management Officer
Ontario Public ServiceJoin the Family Responsibility Office (FRO) Team and Make a Difference!
As a Case Management Officer, you'll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.
Join Our Information Session!
To learn more about the role, FRO, and the recruitment process, we welcome you to attend our information session on February 17, 2026, at 12 pm EST. If you are interested in learning more, please register via the following link: Job Preview Information Session
We have also developed a CMO self-assessment questionnaire to help you determine if this role is the right fit for you.
About the job
As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:
• Communicating and providing service to the public, promoting a positive client experience.
• Managing a caseload and handling complex cases.
• Developing tailored case management solutions for your clients.
• Negotiating and problem-solving to encourage case compliance and payment arrangements.
• Reviewing, interpreting, and explaining court orders.
What you bring to the team
Mandatory requirements
• For the bilingual positions: you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire
Client Service, Communication, and Interpersonal Skills
You can:
• provide inclusive customer service on sensitive issues.
• explain complex matters in plain language.
• build and maintain positive relationships.
Analytical and Case Management Skills
You can:
• create tailored case management solutions within policies and legislation.
• research, analyze, and update financial records.
• evaluate cases to establish appropriate next steps.
• use negotiation and problem-solving skills to encourage compliance and payment arrangements.
• develop resolutions for complex support issues.
Technical and Legal Skills
You can:
• interpret, apply, and explain legislation, policies, and procedures.
• explain family court systems and legal documents.
• use computer applications.
Organizational and Decision-Making Skills
You can:
• work collaboratively in a supportive team environment.
• use prioritizing and organizational skills to manage a diverse workload.
• make informed decisions based on thorough analysis and research.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.
We offer:
• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• A comprehensive compensation and benefits package
• Base salary that aligns to market trends with performance-based pay and scheduled salary progression
• A modern, friendly and accessible physical work environment