Amended - Client Liaison Agent - 21 Unilingual and 3 Bilingual (English/French) Opportunities

Organization:Ministry of Children, Community and Social ServicesDivision:Family Responsibility OfficeCity:TorontoLanguage of Position(s):Both English and bilingualJob Term:24 Temporary (all positions are up to 12 months with possibility of extension)Job Code:08OAD - Office Administration 08Salary:$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.Understanding the job ad - definitionsPosting Status:OpenJob ID:245206 Apply Online View Job Description

Join the Family Responsibility Office (FRO) team and make a positive impact!

As a Client Liaison Agent, you will help families plan for their future, achieve stability, and build brighter tomorrows. This rewarding role offers personal growth, meaningful connections, and a supportive team environment, all while making a real difference in the lives of individuals and families in need.

Check out this OPPORTUNITY OVERVIEW to learn more about the Client Liaison Agent role!

**IMPORTANT APPLICATION ASSIGNMENT**

The Client Liaison Agent role at the Family Responsibility Office (FRO) is important and fast-paced. It requires strong attention to detail while handling a high volume of work and meeting tight timelines. Some tasks may be repetitive, and you must follow established procedures carefully. At the same time, you need to effectively provide client service over the phone to clients throughout the day, requiring you to possess strong communication and interpersonal skills to work effectively with a diverse client group. Using examples, describe how your experience and personal qualities meet these requirements.

About the job

As part of our team at FRO,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:
• Communicating and providing service to the public, promoting a positive client experience.
• Handling client calls and addressing client correspondence from our case management system.
• Building relationships with clients and stakeholders, addressing issues, and promoting compliance.
• Collecting support payments on compliant cases.
• Maintaining case files and recording clear notes on issues, actions, and next steps.
• Performing follow-ups and clarifying payment issues.

What you bring to the team

Client Relations, Interpersonal, and Communication Skills

You can:
• provide high-quality client service in a fast-paced environment.
• empathize with clients and de-escalate sensitive issues.
• explain complex matters in plain language.

Analytical and Problem-Solving Skills

You can:
• review client inquiries and provide accurate information.
• identify and apply key terms of court orders.
• proactively manage client case files.
• develop solutions to enhance the client experience.

Organizational and Time Management Skills

You can:
• handle a high volume of work.
• prioritize tasks to meet targets and deadlines.
• work collaboratively in a supportive team environment.

Technical Knowledge

You can:
• interpret and apply policies and procedures.
• understand legislation to explain support requirements.
• develop knowledge of courts and legal systems.
• use computer applications and financial databases.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information

Address:

• 21 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
• 3 Bilingual English/French Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

Compensation Group:Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule:3.7Category:Customer and Client ServicesPosted on:Tuesday, July 7, 2026Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-SS-245206/26(9)

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember:

The deadline to apply is Tuesday, July 21, 2026 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.