Position Summary
Reporting to the Associate Director, Strategic Initiatives and Communications and serving as a support member of the Information & Communication Technologies (ICT) team, the Communications Coordinator will assist in developing and implementing communications and marketing methodologies to support ICT's engagement across the University. Working under guidance, the incumbent will help coordinate communications efforts and support the enhancement of web and digital media platforms.
Key Qualifications
- Entry-level experience in communications or related field
- Adept writing and communication skills
- Emerging ability to collaborate with team members and student staff
- Strong organizational skills and attention to detail
- Willingness to work in a fast-paced environment with changing priorities
- Take a proactive approach to improving communications with ICT
This position supports university-wide communications and is based at the Waterloo Campus, with opportunities to interact across Laurier's campuses including Kitchener, Brantford, and Milton.
Accountabilities
Communications Support and Content Management
- Write, design, build, edit, and distribute communications to increase understanding of technology and ICT services
- Coordinate communications content for various channels including web, email, and social media
- Supports maintenance and review of materials within ICT intranet (Connect) and student webpages
- Reviews data and tracks communications projects using basic content calendar tools
- Supports writing and editing of communications materials with guidance from senior team members
- Collects information and performs necessary research to create presentations, yearly reports, along with communication-related responsibilities as assigned by the Associate Director, Strategic Initiatives and Communication.
- Responsible for preparing monthly newsletters including the ICT newsletter, cybersecurity newsletter and other promotional materials as needed.
Research and Continuous Improvement
- Researches, gathers and presents information and ideas to improve communications materials
- Identifies communication approaches for different audience segments
- Supports market research efforts to understand technological trends in higher education
- Collaborates with team members to compile and summarize information for team use
Project Support
- Coordinates communication elements in projects advising on best practices, effective engagement and informs the team of upcoming initiatives
- Tracks and organizes all project communication and maintains basic documentation
- Collaborates with team members to organize ICT Town Halls, roadshows, and other ICT related community engagement activities for students, faculty and staff.
Stakeholder Collaboration
- Supports cross-departmental communication strategies for university initiatives
- Develops targeted messaging frameworks for diverse university stakeholder groups
- Drives communication planning and execution for ICT projects
- Orchestrates collaborative efforts across creative, social, and web communication teams
- Participates in stakeholder meetings and information gathering
Organizational Alignment
- Demonstrate adaptability and commitment to continuous learning
- Manage multiple tasks with emerging organizational skills
- Work effectively with diverse stakeholders
- Meet established communication deadlines
- Ability to write in both professional and creative tones as required, and the ability to write effectively and persuasively in multiple mediums.
This position requires a proactive approach, willingness to learn, and ability to support complex communication efforts while developing professional skills.
Qualifications
Education
- Bachelor's degree in Communications, Marketing, Journalism, Public Relations, or a related field
Experience
- More than two (2) years of experience in communications, marketing, or media relations
- Student leadership roles in campus publications, media clubs, or communication-related student organizations
- Experience in customer service, administrative roles, or student support services considered an asset
- Experience managing social media for student groups or community organizations
- Demonstrated writing portfolio (blog posts, articles, campus newspaper contributions)
- Experience within the higher education sector preferred.
Knowledge/Skills/Abilities
- Strategic thinking with strong project management skills
- Excellent verbal and written communication across organizational levels
- Proactive and resourceful with high accountability
- Analytical problem-solving approach with collaborative mindset
- Adaptable and service-oriented attitude
- Proficiency in Adobe Suite and web content management systems
- Ability to work independently and manage multiple priorities
- Comfortable engaging with diverse groups and stakeholders
- Strong organizational skills with attention to detail
- Confident communication and interpersonal abilities to engage with faculty, staff, students, external suppliers and secondary school staff and administration
- Strong initiative and can work independently to improve service delivery
This position has been deemed eligible for Educational Equivalencies.
Hours of work
The normal hours of work are Monday to Friday 8:30am-4:30pm.